Return Policy
IF THE RETURN IS CAUSED BY THE CONSUMER, CONSUMER SHOULD BE RESPONSIBLE FOR THE SHIPPING FEE. THE SPECIFIC FEE SHOULD BE BASED ON THE EXPRESS COMPANY YOU CHOOSE.
IF DUE TO OUR REASONS, THE GOODS RECEIVED ARE DAMAGED OR NOT CORRECT, AND THE CONSUMER IS NOT REQUIRED TO BEAR THE SHIPPING FEE FOR THIS REASON.
NO RESTOCKING FEE TO BE CHARGED TO THE CONSUMERS FOR THE RETURN OF A PRODUCT.
Return Policy
The policy stated below applies to air scrubbers, dehumidifier accessories, air movers, and dehumidifiers.
To return the Alor Air product, the return period is limited to just 30 days for finished goods and 60 days for parts. The days are counted from the date the purchase was made from our local distributors or Alorair website. Discounted products and consumables cannot be returned.
ADDITIONAL SUPPORT
We shall inspect the unit and give your inspection results free of charge within SEVENTY TWO hours.
1. If the product is then returned before 30 days from the dates it was purchased, we will pay the shipping charges as well as the cost of returning it to you.
2. If you return the product after the expiration of 30 days, the customer shall pay all the shipping costs.
Returns:
You need to provide us with a proof that you bought the product from us. A serial or purchase number may be used. We will then advance the product return process. We will also inspect the product free of charge and get back to you within 4 days after we receive the return policy.
In the event it is established that the damage caused falls within the scope of warranty, (you may refer to warranty registration) we will replace or repair the product at our own expenses. If we dont discover the cause of the defect or we establish that the defect is not within our scope, then we shall have the product replaced or repaired at the customer's expense. In either of these conditions, the purchaser must pay the shipping costs. Note that it is necessary that the product should be in exactly the same condition it was received and it must also be in the original package.
Refund:
If the buyer wants to cancel any order agreed and negotiated with our staff, the company will initiate a refund to the chosen way of payment.
The refund may take up to 10 days before it is reflected on your statement. Notice that this may vary depending on the payment provider.
Exchange:
If the buyer is interested in exchanging the product bought from our distributors or Alorair website. We will listen and help. However, this is limited if the return is effected in 30 days the product was purchased. Any extra product expense will be refunded. However, the buyer must be ready to pay for shipping expenses.
The product to be exchanged must be in exactly the same condition it was received. It must also be in an original packaging.
E-mail: cathy@alorair.com
Tel: 1-818-303-3088
